USA 800’s telephony solution can process thousands of simultaneous calls at all of our call centers.

USA 800’s IP telephony solution employs the latest in IP and CTI technology utilizing Nortel’s TAPI Service Provider, which allows both DNIS and ANI to screen pop applications.

USA 800’s telephony solution serves all  of our call centers, allowing for virtual call queuing, customized call routing, and skills-based routing across the three facilities.

Additional features include:

• Robust capacity.  We consistently maintain line capacity  at less than 20% of maximum so that we can easily handle call surges generated by  direct response promotions, as well as other peak volume activity
  
• Seamless routing. USA 800 employs a sophisticated routing platform, which allows us to manage call traffic between call centers in real time through a Windows-based interface.
  

Our carriers’ network of services greatly increase the effectiveness and range of teleservices we can offer, as well as  provide many advanced features to handle overflow, allocation and disaster recovery.